Articles Tagged With:
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Clinicians to Registrars: ‘You Take Too Long’
There is probably no area that is more challenging to register patients than a busy, chaotic ED. To make things even more challenging, clinicians frequently are impatient with registrars. There are several sources of tension between clinicians and patient access.
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Training Key to Driving Preservice Revenue Increase
The patient access services department at UCLA Medical Center made the decision to create a designated team for preservice registration and collections many years ago, which has improved patient wait times and increased hospital collections.
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Make Fantastic ‘Front Door’ Impression on All Patients
All departments in one health system use the AIDET communication tool. The acronym stands for five communication behaviors: Acknowledge, Introduce, Duration, Explanation, and Thank You. Here are some examples of how it sounds to a patient being registered.
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Tips to Prevent Registration Short-staffing
Inadequate staffing during high-volume periods is a top dissatisfier in registration area surveys. Experts offer potential solutions to minimize this frustrating occurrence.
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What Do Clinical Area Staff Think About Patient Access?
Virtually all patient access departments measure patient satisfaction in some way. But what about clinical area satisfaction with patient access?
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Hospitals Hit 2% of Net Revenue for Point-of-service Collection
For the first time ever in early 2017, all four of Rockledge, FL-based Health First’s hospitals hit a long-awaited target for point-of-service collections: They all collected 2% or more of net revenue — and have not stopped hitting that mark since. The secret weapon behind this revenue cycle milestone? The department created two designated roles: collection and account creation.
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Facing Home Loss and Evacuation, Patient Access Staffers Reported for Duty
Four of the six registrars at Redding, CA-based Shasta Regional Medical Center who were evacuated due to the devastating ongoing Carr Fire recently reported for their shift as usual. Their dedication serves as an example of how patient access employees can unite to help each other and serve the surrounding community during a disaster.
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Study: Drug-resistant Bacteria Increasingly Common in Urinary Tract Infection Patients
New research suggests that antibiotic-resistant infections remain a challenging problem, leaving frontline providers with few options when tried-and-true medicines fail to knock out invading bacteria.
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The Case for Broader ED-based Screening Strategies for Hepatitis C
Although the CDC recommends frontline providers use a targeted screening strategy for the hepatitis C virus (HCV), some EDs are finding that nontargeted approaches are more effective at uncovering new infections. Further, investigators note there is a new surge in HCV infections among younger people that is associated with the opioid epidemic. Such individuals often are reluctant to disclose their use of injectable drugs or other behaviors that put them at risk for HCV.
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Higher STD Rates Alarm Investigators
Researchers from the CDC report that STD diagnoses are at the highest they have ever been in the United States, signaling what some are calling a public health crisis.